preparation

Need to Have a Difficult Conversation? Here's the Secret to Success

Most of us need to have difficult conversations from time to time:

  • Bill’s not meeting his sales targets.

  • Susan’s manner of speaking comes across as insensitive and abrasive.

  • Jason takes long lunch breaks and then plays solitaire on his computer all afternoon.

Whatever the specifics, something isn’t right and it won’t magically get better by itself. You need to address the situation.

Who enjoys having these conversations?